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• The Professional Salesperson
• The Buyer’s viewpoint
• The Sales models to follow
• Achieving your sales objectives
• Being effective with your Opener
• Telephone calls – inbound and outbound. Actions and responses
• Your Customer’s Situation
• Managing the sales conversation
• Generating the business
• Presenting the solution
• Negotiating - the starting point
• Your quotes and proposals
• Closing the sale
• Managing the Customers issues, concerns and objections
• Concluding every call successfully
• Business meetings and sales calls